Privacy Policy - AlpenPass Adventures Inc.
Effective Date: March 2025
AlpenPass Adventures Inc. ("we," "us," or "our") is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website alpenpass.ca (the "Site") or use our services.
Information We Collect
We may collect the following types of information:
Personal Information: This includes information that can identify you, such as your name, email address, phone number, postal address, drivers licence and payment information. We collect this information when you book a tour, subscribe to our newsletter, or contact us.
Usage Data: We collect information about how you use our Site, including your IP address, browser type, pages visited, and the time and date of your visit.
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience on our Site and to collect usage data. You can control the use of cookies through your browser settings.
Information related to Adventures: Including but not limited to, fitness levels, emergency contact information, and any specific dietary requirements.
How We Use Your Information
We use your information for the following purposes:
To provide and improve our services, including processing bookings and responding to inquiries.
To communicate with you, including sending newsletters, updates, and promotional materials.
To personalize your experience on our Site.
To analyze usage data and improve our Site and services.
To comply with legal obligations.
To ensure the safety and wellbeing of participants in our adventure activities.
Disclosure of Your Information
We may disclose your information to:
Service Providers: We may share your information with third-party service providers who assist us with payment processing, website hosting, and other services.
Business Partners: If applicable, we may share information with partners we work with to deliver our adventure tours.
Legal Obligations: We may disclose your information if required by law or in response to a valid legal request.
Emergency Services: In case of an emergency during an adventure tour, we may share necessary information with emergency services.
Data Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure. We will take reasonable steps to notify you if a data breach occurs.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Your Rights
Under Canadian privacy laws, you have the right to:
Access: You have the right to request access to the personal information we hold about you.
Correction: You have the right to request that we correct any inaccuracies in your personal information.
Withdraw Consent: You have the right to withdraw your consent to our collection and use of your personal information, where consent is the basis for processing.
Complaints: You have the right to file a complaint with the Office of the Privacy Commissioner of Canada if you believe we have violated your privacy rights.
To exercise these rights, please contact us at info@alpenpass.ca
Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.
Children's Privacy
Our services are not intended for children under the age of [insert age, e.g., 13]. We do not knowingly collect personal information from children under this age. If we become aware that we have collected personal information from a child under this age, we will take steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. Your continued use of our Site after any changes indicates your acceptance of the new Privacy Policy.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
AlpenPass Adventures Inc.